TERMS AND CONDITIONS of
K-9 Poo Gone, LLC
- Service frequencies
We currently have the following service frequencies available:
- 1x per week
- 2x per week
- 3x per week
- One-time or short-term cleanup
2. Year-round and inclement weather
As long as your dog keeps making the poo, we will keep removing it all year round.
Our company will usually work in the rain and snow. A very heavy rain or snowfall may stop us. We will most often be able to make up the work later that week or the following week.
Snowstorms:
We will work when there has been snow on the ground for awhile. However, if poo is frozen in ice or to the ground, we will leave those that cannot be picked up until it thaws enough to remove easily.
Leaves:
When there are leaves covering your lawn/dog area we will do our best to get all that we can find. We will remove the rest after all of the leaves are cleaned up. It is the customer’s responsibility to take care of leaf cleanup.
3. Holidays
Our company observes the following work holidays:
- New Year's Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Christmas Day
NOTE: When a holiday falls on your scheduled service day, we will usually do your cleanup the day before or the day after. Service returns to your regularly scheduled day(s) the following week.
4. Access gates
Yes. Employees are not to climb or jump over fences, so please, have your gate unlocked on your service day. See: #6
You may provide us with a key or the combination to the lock if that would be convenient for you.
It is your responsibility as the customer to see that you have a latch on your gate that we can easily unlatch and latch from either side of the fence.
5. Dogs in the yard
In most cases we will work with dogs in the yard. There are some exceptions: If you know that your dog is not good with strangers, or it becomes apparent that your dog will not allow us to clean the yard, then we ask* that you restrain or confine the dog on your service days. We do not want to take unnecessary risks with your dog or our employees.
*We may be subject to ask at any time.
If we have notified you to keep your dog(s) inside, it is your responsibility as the customer to keep your dog confined on the scheduled service day until you know we have already come and completed your service. When we arrive to service the yard and if, on occasion, we find your dog(s) to be in the yard, it is not our responsibility to notify you of our arrival; we may leave immediately due to the fact that you are not fulfilling your responsibilities. You will not be given a discount on this occasion, and on second offense, a $10 fee will be assessed.
6. Vacations
Even though you may take a vacation, if your dog is at home, he is doing his doo. Therefore, you will still be charged normally. If the dog will be gone from the yard for a couple of weeks, you will need to notify us at least 2 weeks prior to the dog’s absence; otherwise, you will be subject to regular charges.
7. Payment
We will send an invoice to you on the 1st of every month to charge for the previous month. Payment will be due by the 15th day of each month. If you don't have an e-mail address and need a paper invoice/statement (or just simply prefer a paper invoice), there will be an extra $3.00 charge to produce the paper invoice.
If you have chosen Automatic Payments, your credit/debit card will automatically be charged on the 15th of each month following the service completed.*
*If adequate funds are not available in your account (debit or checking) you will be charged a $25.00, insufficient funds fee, in addition to your bank's charges/fees. This includes if you have a debit card and there are not adequate funds in the account to cover the charge.
CASH AND/OR CHECK CUSTOMERS do NOT pay one month in advance. You pay for the month previous just the same as Automatic Payment Customers. However, you are responsible to send payment in time so that we RECEIVE payment in full by the 15th day of each month.
Anyone who pays by cash or check and/or who has not set up Automatic Payments with us via Credit/Debit card will receive a $15 surcharge each month on their invoice. This applies to everyone who has not filed their card number with us in our Auto Pay system, with no exceptions so that there will be no discrimination.
8. Late payments
If we do not receive payment in full by the 15th day of the month, service will be terminated immediately and we will go about due process to collect payment from you. Upon receiving a late payment, you will be charged a reinstatement fee of $30.00 if the payment is received within 15 days of due date. If we receive your payment within the 15-day period after invoice due date, not only will there be the reinstatement fee, but you will also still be charged for all unserviced weeks that were necessary due to your late payment.
If we receive payment later than 15 days past invoice due date, there will still be a $30.00 reinstatement fee assessed and we will need to reschedule a 1st Time Cleanup Service and you will be charged accordingly. There will also be an Overdue Invoice Fee of $1.00 per day charging back to the invoice due date and counting.
If we do not receive payment from you within 15 days of invoice due date, we will go about due process to collect funds. This will likely include turning you in to our Collections Agency. You will also be back charged for all of the Overdue Invoice Fees to the due date of the unpaid invoice or invoices respectively.
9. Contracts
9.1. Contract requirements
The customer is NOT required to sign a contract with our company. We can start and stop your service over the phone. We do not require contracts, there is no minimum service period, and there is no advance notice required to cancel service. However, by signing and paying for a contract of 6 months, you will receive a 5% discount on your service, and a 10% discount for signing and paying for a contract of 1 year. (View pricing for more details)
9.2. Contract benefits
By signing a contract you can save up to 10% on your monthly bill. Here's how it works:
We now only accept FULL PAYMENT at the Start Date of the Contract. We are no longer accepting monthly payments or requiring Security Deposits for contracts. Example: If you choose a 1 Year Contract you will be required to pay the FULL Year's amount, at the 10% discounted rate, up front. (No Exceptions.) When you pay a FULL contract amount (6-month or 1-year) we will, at the beginning take 5% (6-month) or 10% OFF (1-year)!
9.2. Contract termination
If you do not complete the contract there will be absolutely NO REFUNDS given. If your one and only dog would die for some reason, we are willing to consider settling for some kind of refund. There are no other exceptions.
10. First-time service fees
There will be a minimum fee of $25.00 for the 1st-time cleanup service. However, if there has been an accumulation of waste over time, there will be an additional charge to be assessed onsite.
12. One-time-only service
Our company does do one-time* clean-up or short-term services. First-time clean-up pricing applies (see paragraph 11).
*There will be an extra charge for a one-time-only clean-up.
13. Satisfaction Guaranteed
We GUARANTEE that you will get service you are happy with, or you don't have to pay for it! We know our business depends on doing excellent work, and it is the quality of our service on which we stake our success. We are working very hard to establish a reputation of reliable, high-quality service.
We strive to provide perfect service, but if there is ever a time when our service is not completely satisfactory, please let us know right away. We will make it right, either by coming back to re-clean the yard the same day or the next day (for FREE), or by crediting your account so you won't be charged. We must be notified within 4 hours of when the service worker serviced your yard for the satisfaction guarantee to be in effect.
Important: Make sure that the pile(s) you have found are not fresh and have not been deposited there since our service worker was in your yard. If our service worker returns when requested and finds the above to be true you will be subject to a fee of $10.00 to cover fuel and time costs.
14. New dog(s) and unexpected death(s)
It is your responsibility as the customer to let us know of any changes in the number of dogs at the property at any given time. We will not be responsible for any kind of refund for the neglect of informing us if your number of dogs decreases.
If we notice any additional dog(s) on the property at any given time, we will make note and contact you accordingly. However, if we see additional dog(s) there more than once, you will be back charged to the date that we originally noticed the additional dog(s), and/or if you have not notified us of any additional dog(s) within two(2) weeks of acquiring them, there will also be a $50 fee incurred due to concealment of material information.
All terms and conditions are subject to change without notice. By calling us to come and service you and/or by signing our New Customer Signup Form you are agreeing to all of the terms and conditions stated herein and also to any new changes as we see fit.
Thank-You for your business!
K-9 Poo Gone, LLC
(307) 275-4059
WE RESERVE THE RIGHT TO REFUSE SERVICE TO ANYONE!