FREQUENTLY ASKED QUESTIONS
CURRENTLY, OUR SERVICE DAYS ARE:
1. How often does K-9 Poo Gone come out?
Most of our customers prefer service once a week. Other service schedules are available.
We offer service:
-Once a week.
-Twice a week
-Three Times per Week
If you would like to know more about service more often than once a week, please see our section on schedule and Pricing or (if the service you’re looking for is not seen) please call us.
2. Does K-9 Poo Gone work year round?
Yes. Dogs keep making their Poo all year long, and our company continues to clean up and keep your yard Poo-free year-round.
3. What about Snow and Leaves?
Our company will usually work in the rain and snow. A very heavy rain or snowfall may stop us. We will most often be able to make up the work later that week or the following week.
Snowstorms: We will work when there has been snow on the ground for awhile, however if there is found to be Poo frozen in ice or to the ground we will leave those that cannot be picked up until it thaws enough to get it easily.
Leaves: When there are leaves covering your lawn/dog area we will do our best to get all that we can find. We will then get the rest after all of the leaves are cleaned up and taken care of. It is your responsibility as the customer to take care of leaf cleanup.
4. What about holidays?
We do not work the following days:
-New Year's Day
NOTE: When a holiday falls on your scheduled service day, we will usually do your cleanup the day before or the day after. Service returns to your regularly scheduled day(s) the following week.
5. Should I unlock my gate?
Yes. Employees are not to climb or jump over fences, so PLEASE, have your gate unlocked on your service day. See: #7
You may provide us with a key or the combination to the lock if that would be convenient for you.
It is your responsibility as the customer to see that you have a latch on your gate that we can easily unlatch and latch from either side of the fence.
6. Can you work with the dog in the yard?
In most cases, yes. We get along well with dogs; however, there are some cases when a dog will not let our worker into the yard. If you know that your dog is not good with strangers, or it becomes apparent that your dog will not allow us to clean the yard, then we ask* that you restrain or confine the dog on your service days. We don't want to take unnecessary risks with your dog or our employees.
*We may be subject to ask at any time.
7. What if I (the customer) want to skip a service day?
Even thought you may want to take a day off one week, your dog doesn't take days off from pooping. Therefore you will still be charged normally. If the dog will be gone from the yard for a couple of weeks you will need to notify us at least 2 weeks prior to dogs' absence; otherwise you will be subject to regular charges.
8. How do I pay you?
We will send an invoice to you on the 1st of every month to charge for the previous month. Payment will be due by the 15th day of each month. If you don't have an e-mail address and need a paper invoice/statement (or just simply prefer a paper invoice), there will be an extra $3.00 charge to produce the paper invoice.
If you have chosen Automatic Payments Your credit/debit card will automatically be charged on the 15th of each month following the service completed.*
*If adequate funds are not available in your account (debit or checking) you will be charged a $25.00, insufficient funds fee, in addition to your bank's charges/fees. This includes if you have a debit card and there are not adequate funds in the account to cover the charge.
CASH AND/OR CHECK CUSTOMERS do NOT pay one month in advance. They pay for the month previous just the same as Automatic Payment Customers. However you (the customer) are responsible to send payment in time so that we RECEIVE payment in full by the 15th day of each month.
9. LATE PAYMENTS:
If we do not receive payment in full by the 15th day of the month service will be terminated immediately and we will go about due process to collect payment from you for theft of services in the Small Claims Court of Wyoming. Upon receiving a late payment you will be charged a reinstatement fee of $30.00 if the payment is received within 15 days of due date. If we receive your payment within the 15 day period after invoice due date, not only will there be the reinstatement fee but you will also still be charged for all unserviced weeks that were necessary due to your late payment.
If we receive payment later than 15 days past invoice due date, there will still be a $30.00 reinstatement fee assessed and we will need to reschedule a 1st Time Cleanup Service and you will be charged accordingly. There will also be a Overdue Invoice Fee of $1.00 per day charging back to the invoice due date and counting.
10. Are there any contracts I have to sign?
NO! We can start and stop your service over the phone. We do not require contracts, there is no minimum service period, and there is no advance notice required to cancel service. However, by signing and paying for a contract of 6 months, you will receive a 5% discount on your service, and a 10% discount for signing and paying for a contract of 1 year. (View pricing for more details)
11. How Much Can I Save by Signing a Contract?
By signing a contract you can save up to 10% on your monthly bill. Here's how it works. We are no longer accepting monthly payments or requiring Security Deposits for contracts. We now only accept FULL PAYMENT at the Start Date of the Contract. Example: If you choose a 1 Year Contract you will be required to pay the FULL Year's amount, at the 10% discounted rate, up front. (No Exceptions.) When you pay a FULL contract amount (6 Month or 1 Year) we will, at the beginning take 5% (6 Month) or 10% OFF! (1 Year)
11.1. Will I be required to switch to this new Contract Plan?
No. We will NOT require our current clients to switch from their current plans right away. However, when the contract is terminated or on 11/01/2015, whichever comes first, all clients will be required to switch to the new terms and conditions. All Clients wishing to start a new contract will be required to comply with all terms and conditions after 11/01/2014.
11.2. What Happens if I Break This New Contract?
If you do not complete the contract there will be absolutely NO REFUNDS given. (No Exceptions.) If your dog would die for some reason we would be willing to consider settling for some kind of refund.
12. Is there any extra charge for the first time?
There will be a minimum fee of $25.00 for the 1st Time Cleanup Service. However, if there has been an accumulation of waste over time there will be an addition charge to be assessed onsite.
13. Is it possible to get a one-time-only service?
Yes! A one-time* clean-up or short-term service may be easily arranged.
*There will be an extra charge for a one-time-only clean-up and is subject to the same pricing as for a first-time clean-up. (See Paragraph 12.)
14. What does your company mean by "SATISFACTION GUARANTEED"?
We GUARANTEE that you will get service you are happy with, or you don't have to pay for it! We know our business depends on doing excellent work, and it's the quality of our service on which we stake our success. We're working very hard to make our name mean reliable, high-quality service.
We strive to provide perfect service, but if there is ever a time when our service is not completely satisfactory, please let us know right away. We will make it right, either by coming back to re-clean the yard the same day or the next day (for FREE), or by crediting your account so you won't be charged. We must be notified within 4 hours of when the service worker serviced your yard for the satisfaction guarantee to be in effect.
Important: Make sure that the pile(s) you have found are not fresh and have not been deposited there since our service worker was in your yard. If our service worker returns when requested and finds the above to be true you will be subject to a fee of $8.00 to cover fuel and time costs.
For more detailed information visit Terms and Conditions.
Thank-You for your business! - K-9 Poo Gone, LLC
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